Here’s what’s going on in the Precision Bridge world this month:

Precision Bridge 7.2

Following quickly on the heels of April’s release of Precision Bridge 7.1, in May we announced the release of Precision Bridge 7.2. This release includes a number of enhancements, including:

Expanded multithreading capability for both data retrieval and data insert/update operations for numerous in-platform and cross-platform migrations
Connector enhancements for various platforms
Template enhancements, including the ability to take advantage of CSV external lookups.

With certain exceptions, any project created in Precision Bridge 7.0 or 7.1 will work in 7.2. We look forward to hearing your feedback and ideas for further enhancements and new features.

Events

The Precision Bridge webinar series continues to generate enthusiastic interest. Recent webinars included a demonstration of automated ITSM data migration and a Precision Bridge product demo. Thanks to all attendees for your participation and excellent feedback.

Check the Precision Bridge website to register for the July 12th webinar, focused on Data Synchronization.

We also recently attended the Service Desk & IT Support (SITS) show in London, UK and were delighted to be able to network with many partners both existing and new!

Feature Highlight: External Lookup Connections

First in an occasional series highlighting features of the Precision Bridge technology.

Many ITSM data migration projects involve not only data from the source system but also external data sources, from spreadsheets to standalone databases to enterprise resource planning (ERP) systems and other business applications. These data are not necessarily part of the migration but are needed to support and complete the project.

Precision Bridge makes it easy to connect to these external data sources, with the powerful External Lookup Server Connection feature.

Once a connection is established, you can configure lookup queries to pull exactly the data you need.

Data More Important than Ever

We are seeing a large increase in the number of organizations wanting to ensure their existing data is migrated to new systems. This is being driven by a number of factors including the focus on customer experience. It is no secret that IT Service Management is playing catchup with other Service Management disciplines. Could you imagine calling your airline about a flight you took with them a few months ago to be told they know nothing about that because they recently migrated to a new system and did not bother taking any historical data about your integrations with them! It is great to see ITSM organizations focusing on customer experience and making sure they keep information on their customers, know them better and improve service as a result.

Partnership News

We are delighted to welcome Neyo as a new Precision Bridge Certified Partner. Neyo is a ServiceNow consultancy that provides cutting-edge solutions for modern business operations specializing in streamlining operations, boosting productivity, and enhancing customer satisfaction while lowering costs and staying ahead of the competition The combination of Neyo's Service Management experience together with Precision Bridge migration tool means fast and cost-effective data migration, archiving, replication and synchronization for customers. Learn more about Neyo here: www.neyoltd.com