INSTANCE MIGRATION MADE EASY!

JOIN US FOR THE WEBINAR ON 6th NOVEMBER at 11:00 EDT

Demonstrating how to migrate workflow definitions and in-flight workflow between ServiceNow instances so that they can continue-on from the current workflow activity.

Can’t make the webinar? Register anyway and we will send you a copy of the recording.

ITSM BRIDGE 3.10 PRODUCT DOWNLOADS

Use the buttons below to download ITSM Bridge 3.10 for trial or production use, (requires Java runtime version 8 update 181 or later) based on your desktop operating system.

Recommended minimum desktop configuration: 64-bit with 8GB RAM.  For very large data migrations we recommend 16GB RAM or 32GB depending on the volume of data, number of large attachments and parallel migration runs.

Installation Instructions for Windows Users (Windows 7 or later)

Unzip the file, then run the setup.exe file to complete product installation.  Launch from the Windows Start menu or use the ITSMBridge icon on your desktop.

 

Installation Instructions for Apple Mac users (OS X Yosemite 10.10.5 or later)

Unzip the file, then use CTRL-Open to open the file called RunITSMBridge.jar

 

Whats NEW IN RELEASE 3.10

  1. New migration template for migrating Service Requests with related items, catalog tasks, approvals, recurring prices etc between ServiceNow instances;

  2. Updates to existing migration templates (incident, problem, requests) to support migration of related in-flight workflow between ServiceNow instances. This means that for any records with partly completed workflow, following migration, the workflow can continue from the point that it left-off on the originating instance. This saves significant effort from not having to re-create tickets or manually close down workflow prior to migration.

  3. Minor improvements to ITSM Bridge User Interface to highlight invalid form and field references and ignore them if required during execution.

ITSM BRIDGE 3.9 PRODUCT DOWNLOADS

Use the buttons below to download ITSM Bridge 3.9 for trial or production use, (requires Java runtime version 8 update 181 or later) based on your desktop operating system.

Recommended minimum desktop configuration: 64-bit with 8GB RAM.  For very large data migrations we recommend 16GB RAM or 32GB depending on the volume of data, number of large attachments and parallel migration runs.

Installation Instructions for Windows Users (Windows 7 or later)

Unzip the file, then run the setup.exe file to complete product installation.  Launch from the Windows Start menu or use the ITSMBridge icon on your desktop.


Installation Instructions for Apple Mac users (OS X Yosemite 10.10.5 or later)

Unzip the file, then use CTRL-Open to open the file called RunITSMBridge.jar

 


Whats new in Release 3.9

  1. New set of migration templates for migrating between ServiceNow instances including Knowledge, Service Portals, Social Data, System tables and improvements to Workflow Migration, Service Catalog, Product Catalog, Incident and Problem templates.

  2. New configuration option to support preservation of Sys-ID values when migrating records between ServiceNow instances. This helps to maintain data integrity and removes the need for reference mappings in many cases.

  3. Improvements to Workflow migration to ensure that expressions containing reference fields and activity variables are migrated correctly.

  4. New ID Replacement field mapping type to support migration of conditional expressions between ServiceNow instances;

  5. Changes to support migration of date-time fields between servers in different time-zones or using different date-time formats such as 24hour or AM/PM format.

  6. Improvements to BMC Remedy->ServiceNow migration templates, particularly in relation to migration of Work-Log records to Journal Entries, maintaining user-names and time-stamps.

  7. New option to re-use key mappings derived from other mappings in the same project with the same source and target tables.


ITSM BRIDGE 3.8 PRODUCT DOWNLOADS

Use the buttons below to download ITSM Bridge 3.8 for trial or production use, (requires Java runtime version 8 update 181 or later) based on your desktop operating system.

Recommended minimum desktop configuration: 64-bit with 8GB RAM.  For very large data migrations we recommend 16GB RAM or 32GB depending on the volume of data, number of large attachments and parallel migration runs.

Installation Instructions for Windows Users (Windows 7 or later)

Unzip the file, then run the setup.exe file to complete product installation.  Launch from the Windows Start menu or use the ITSMBridge icon on your desktop.

 

Installation Instructions for Apple Mac users (OS X Yosemite 10.10.5 or later)

Unzip the file, then use CTRL-Open to open the file called RunITSMBridge.jar

 

Whats new in Release 3.8

1. New range of migration templates for migrating data between ServiceNow instances; in particular, Organization, Workflow Definitions, Service Catalog, Product Catalog, CMDB (multiple templates), Incident and Problem and HR Scoped Application.

2. Support for extraction of data and documents from Microsoft Sharepoint 2010 to ServiceNow.   This new integration comes with a migration template designed to migrate Sharepoint documents to the ServiceNow Managed Documents application.   Includes options to extract data from specified folders or within a specified date-range.

3. New Virtual tables which can be used as targets where a specialised script is required to format the target data for ServiceNow.  In each case the specialised script is provided with the virtual table and attached to the corresponding transform map. For example, use the Journal Entry virtual table to format data from any legacy platform or from another ServiceNow instance and generate the required journal entry records with the original timestamp and username for work notes or comments on the target record.

4. New ID List field mapping type to support migration of List fields between ServiceNow instances.  Can be used in conjunction with our instance migration templates to migrate selected applications between instances (see above).

 

ITSM BRIDGE 3.7 PRODUCT DOWNLOADS

Use the buttons below to download ITSM Bridge 3.7 for trial or production use, (requires Java runtime version 8 update 121 or later) based on your desktop operating system.

Recommended minimum desktop configuration: 64-bit with 16GB RAM.  For very large data migrations we recommend 24GB RAM or 32GB depending on the volume of data, number of large attachments and parallel migration runs.

Installation Instructions for Windows Users (Windows 7 or later)

Unzip the file, then run the setup.exe file to complete product installation.  Launch from the Windows Start menu or use the ITSMBridge icon on your desktop.

 

Installation Instructions for Apple Mac users (OS X Yosemite 10.10.5 or later)

Unzip the file, then use CTRL-Open to open the file called RunITSMBridge.jar

 

Whats new in Release 3.7

1. New migration template to support the new Instance Migrator application.  Can be used to migrate data between Service Now instances, either for re-platforming, migrating from single to multi-domain, from multi to single domain or from on-premise to cloud.  Can also be used to migrate selected data from development to UAT instances or from UAT to production.

2. New contract management migration template to migrate BMC Remedy contracts to Service Now equivalent, including terms and conditions, related assets and financial information.

3. Improvements to migration of work-log and comments from external platforms into ServiceNow journal fields so that the username and dates are presented correctly on the parent records.

4. Support for SQL Server data-sources.  Now you can migrate data from any SQL Server data source to Service Now using the same familiar ITSM Bridge user interface.  All the standard ITSM Bridge functionality including data transformation, filtering of data records, use of key mappings and reporting are fully supported.   Can be used to extract data from third-party Service Management applications running on SQL Server.

5. Improvements to attachments migration utilising the Service Now REST API to migrate attachments between Service Now instances. This release also includes configurable attachment size limit to control the size of attachments that can be migrated on a project by project basis.

6. Improvements to the UI including Enable/Disable multiple mappings at the same time and new option to Open Recently used projects.

7. New improved BMC Remedy -> ServiceNow Change Management migration template for migrating Change Management data - now with additional mappings for Change Templates, Worklogs->Journal Entries and attachments.

 

 

Previous Releases

Use the buttons below to download ITSM Bridge 3.6 for trial or production use, (requires Java runtime version 8 update 121 or later) based on your desktop operating system.

Recommended minimum desktop configuration: 64-bit with 8GB RAM.  For large data migrations we recommend 16GB RAM.

Installation Instructions for Windows Users (Windows 7 or later)

Unzip the file, then run the setup.exe file to complete product installation.  Launch from the Windows Start menu or use the ITSMBridge icon on your desktop.

 

Installation Instructions for Apple Mac users (OS X Yosemite 10.10.5 or later)

Unzip the file, then use CTRL-Open to open the file called RunITSMBridge.jar

 

Whats new in release 3.6

1. Improved HR Case migration for customers upgrading to the latest Service Now HR Scoped application.  This migration template includes support for migrating HR Templates, Template Tasks, Template Task relationships and any added template data fields from the old format to the new HR Template format.  This means that customers can take advantage of the new functionality without having to re-build their templates from scratch.

2. Improvements to Error Handling for failed business rules.  If a migration results in a failed business rule on the target instance, this is now captured and displayed in the log without causing a fatal error so that migration processing can continue.

3. Full table names are now displayed in the mapping list by hovering over the source or target table label in the list adding clarity to the mapping information for designers.

ITSM BRIDGE RELEASE 3.5

Use the buttons below to download ITSM Bridge 3.5 for trial or production use, (requires Java runtime version 8 update 121 or later) based on your desktop operating system.

Recommended minimum desktop configuration: 64-bit with 8GB RAM.  For large data migrations we recommend 16GB RAM.

Installation Instructions for Windows Users (Windows 7 or later)

Unzip the file, then run the setup.exe file to complete product installation.  Launch from the Windows Start menu or use the ITSMBridge icon on your desktop.

Installation Instructions for Apple Mac users (OS X Yosemite 10.10.5 or later)

Unzip the file, then use CTRL-Open to open the file called RunITSMBridge.jar

 
 

For more information or assistance with installing the product, email support@itsmbridge.com

 

MIGRATION TEMPLATES

All migration templates are now installed with the product.  Simply launch ITSM Bridge then select 'File->New Project From Template' and select the template that you want from the menu.