Instance Migrator now on ServiceNow store

We are pleased to announce that the ITSM Bridge Instance Migrator application is now available on the Service Now store, here.    

Instance Migrator is a ServiceNow certified migration utility which allows customers to migrate selected data from one instance to another.  For highly customised applications, or when migrating from multi-domain to single-domain, it often makes sense to re-platform to a vanilla instance as part of the upgrade process.  But doing so in a reliable way without loss of functionality can be a challenge.   

Instance Migrator provides an intuitive table-mapping user interface which allows the user to choose which tables to migrate and which field-level customisations to include in the migration whilst maintaining data integrity across platforms without the need for intensive scripting or other development.  By automating the migration process, it can substantially reduce the effort, time and cost of completing the re-platforming exercise whilst providing the opportunity to purge historical or redundant records.

For services partners, Instance Migrator can drive improvements in productivity by delivering projects faster without impacting on revenue, thereby freeing up resources to work on other projects.

For more information, contact us at

Instance Migrator Graphic.jpg

Knowledge 18 and Release 3.7

ITSM Bridge are proud to be sponsoring Knowledge 18 in Las Vegas from 7th - 10th May.  If you are attending, please come and visit us at booth N12 where you will see live demonstrations of the new release of ITSM Bridge 3.7.  This release includes support for our new Instance Migrator application which allows customers to migrate Service Now applications between instances whilst maintaining data integrity.  For example:

Single to multi-domain, multi to single domain, Single to Single domain or Multi to Multi domain either for re-platforming, expanding your infrastructure or synchronising data between production instances.

Includes migration of attachments and images with options to select ranges of source data records based on customer, create dates or any other source field criteria.

For more information please visit us at booth N12 or contact us at

Screen Shot 2018-05-01 at 10.34.25.png

ITSM Bridge HR Migrator on Service Now Store

We are pleased to announce that the ITSM Bridge HR Migrator application is now available on the Service Now store here

This application is for customers that have the legacy version of the Service Now Human Resources application (v1) and have upgraded, or are planning to upgrade to the Service Now Human Resources Scoped application (v2 on Jakarta or v3 on Kingston).

ITSM Bridge migrates transaction data from the legacy application to the scoped application.  In particular, HR Cases and associated Tasks, attached Knowledge articles, Document Attachments, Related Items, Task SLAs, Parent/Child Relationships, Cloned Task Relationships, HR Templates with associated fields, Template Knowledge Articles, Checklists and Record Producers

Post migration, customers can manage historical and active case records from within the new HRSD scoped application.  They can also make use of templates migrated from the legacy application without having to re-create them from scratch.

ITSM Bridge allows users to select the type and range of records to migrate, (e.g: Only Active case records created since Jan 2017). It maintains data integrity for all migrated records and comprehensive reporting on all migrations backed-up by best-practice use of Service Now Import Sets providing full traceability.

For more information, please contact us at

ITSM Bridge 3.4 Released

We are pleased to announce the 3.4 release of ITSM Bridge incorporating support for migration of data from SAP to Service Now for the first time.   Now you can selectively migrate data from any set of SAP tables to any set of Service Now tables using the same intuitive user-interface and with the same range of data conversion functions.   In addition to SAP, ITSM Bridge 3.4 also supports the migration of data from any Oracle-based application to Service Now.

We also simplified the selection of migration templates and built these into the core product so that you no longer have to download them separately.

For more information contact us at

NowForum London October 12th 2017

ITSM Bridge are proud to be sponsoring the NowForum event in London on October 12th.

During this event we will demonstrating how to use ITSM Bridge to migrate HR Cases and related data from legacy HR applications to the new HRSD application that comes with Jakarta.

Please come and visit our stand in the Exhibition Hall at this event.

For more information on Now Forum go to

For more information on HR Case migration, visit our downloads page at  or contact us at

Fortune 1000 Multinational selects ITSM Bridge

A Fortune 1000 multinational technology company based in California recently selected ITSM Bridge to address their data migration requirements as they transition their managed service operations to the Service Now platform.   With over 300 customers to migrate, using a purely manual approach was simply not an option as the exercise would take far too long. 

ITSM Bridge significantly reduces the effort required to migrate data between Service Management platforms by providing a direct connection between source and target environments supported by a set of pre-built migration templates to accelerate delivery whilst maintain data integrity.

With enhanced support for multi-tenant systems, ITSM Bridge ensures that data privacy is observed by migrating customer-specific data into segregated domains in Service Now, a critical requirement for managed service providers like this.

Mark Herring, co-founder of ITSM Bridge commented: "I am delighted that this leading multi-national have selected ITSM Bridge for this important project.  We look forward to helping address their data migration requirements over the coming weeks and are fully committed to making this project a complete success"

For more information, please contact


ITSM Bridge 3.3 Released

We are pleased to announce the 3.3 release of ITSM Bridge incorporating advanced support for migrating attachments and images between Service Management applications.  Now you can choose which attachments you want to migrate with each record (either all, selected or none) and/or migrate selected images such as those used extensively within Knowledge Management articles and Service Request Management applications.

For more information contact us at

ITSM Bridge 3.2 Released

We are pleased to announce that the 3.2 release of ITSM Bridge is now available.  This release introduces the concept of temporary variables - a step change in the flexibility of data conversion. Temporary variables allow the user to define rules for the temporary storage and conversion of data between source and target environments.  This temporary storage means that multiple conversion steps can be applied to a source field, (or combination of source fields), when generating a value for a target field.

For example you could setup the following variables:

var1 = site name (lookup from site table using Site ID)

var2 = company (lookup from Company table using Company ID)

target field = 'Site: ' + var1 + ' Company: ' + var2

which would generate a string containing both the site and company name.  Note that any combination of the 5 mapping types (simple, assignment, lookup, reference or value match) can be used with temporary variables making this enhancement extremely powerful and addressing the vast majority of data conversion/cleansing requirements.

Also included in this release is:

Specific enhancements and new migration template for those Service Now customers moving from the standard Service Now HR Service Management application to the new HRSM Scoped application, specifically around HR Templates and HR Services;

new migration option to specify the application scope for the target data;

For more information on this release, please email

Or to take a free trial, please visit our downloads page.


ITSM Bridge 3.0 Release

We are pleased to announce that the 3.0 release of ITSM Bridge is now available.  This release includes Advanced Migration Management (AMM), resulting from an overhaul of the migration architecture to accommodate large-scale migration projects.   In situations where customers need to migrate more that 1 million transaction records, AMM provides a reliable and robust solution by breaking the migration down into configurable chunks.  Improvements have also been made to the performance, particularly at the start of the migration process.

Also included in this release is:

standard support for the migration of attachments between Service Now instances;

improvements to the lookup mapping feature to provide more flexibility;

changes to most migration options which can now be defined at form mapping level (previously could only be set for the entire project);

These enhancements apply to both Service Now and BMC Remedy migration projects.

To take a free trial, visit our downloads page.

Or for more information, please email

Change Management Migration

We are pleased to announce the release of a new Change Management Template for ITSM Bridge users running BMC Remedy applications.  This template can be used for selectively migrating Change Management data from ITSM 8.1 (or older) to the ITSM 9.1 Change Management application whilst maintaining data integrity and without the need for time-consuming export/import operations or load forms.

The template can also be used to migrate ITSM 8.1 Change Management data between servers on the same application platform such as between production and test instances running ITSM 8.1.

All associated data such as Work Info, Tasks, Task Groups, Relationships, Approvals, Work Effort Logs, Notification Logs etc are included in the template so that the migrated CRs can be viewed in their entirety.

To try it for yourself visit our downloads page

Or for more information email