The ITSM Configuration Tool allows you to:

  1. Enable support for AR System Servers.
  2. Enable support for Oracle Servers (Data Source only).
  3. Set Java Run Time Parameters for the application (Advanced)

Enabling Support for AR System Servers

The AR System API Libraries required to connect to an AR System Server are not distributed with ITSM Bridge. You can identify the location of these libraries in the configuration tool. This location is then passed to ITSM Bridge on start up.

First, check the 'Support AR System Servers' checkbox. If you have any AR System client or server applications installed (in the default location) the path to the API Library (lib) folder will be automatically set. If the path remains blank, you you want to use a different location, use the Browse button to navigate to it. Versions 7.6.04 -> 9.1 of the AR System API are supported. A list of the java libraries (jar) required are given in the user guide.

Enabling Support for Oracle Data Source

The Oracle JDBC driver required to connect to an oracle database is not distributed with ITSM Bridge . You can specify the location of this file in the configuration tool. If not present on the local machine, this file can be downloaded from the Oracle Website (http://www.oracle.com/technetwork/database/features/jdbc/index-091264.html). This location is then passed to ITSM Bridge on start up.

First, check the 'Support Oracle Data Source' checkbox. Use the Browse button to navigate to the file. It will be named either ojdbc6.jar (for Oracle 11) or ojdbc7.jar (for Oracle 12).

Advanced Java RTE Setttings

You can specify the initial memory and the maximum memory that the ITSM Bridge Application will use. These may need to be increased from the defaults if you run a large project, particularly one containing

You should be sure that your machine can support the defined memory requirements to avoid memory allocation issues when starting up ITSM Bridge.

Optionally, you can also define other Java Virtual Machine parameters to be passed on start up. Use this option only if you are experienced in JVM configuration.

The settings are stored in a folder named 'ITSMBridge' in your Local Application data folder (Windows) or User.home (OS-X)