The ITSM Configuration Tool allows you to:
Enabling Support for AR System Servers
The AR System API Libraries required to connect to an AR System Server are not distributed with ITSM Bridge. You can identify the location of these libraries in the configuration tool. This location is then passed to ITSM Bridge on start up.
First, check the 'Support AR System Servers' checkbox. If you have any AR System client or server applications installed (in the default location) the path to the API Library (lib) folder will be automatically set. If the path remains blank, you you want to use a different location, use the Browse button to navigate to it. Versions 7.6.04 -> 9.1 of the AR System API are supported. A list of the java libraries (jar) required are given in the user guide.
Enabling Support for Oracle Data Source
The Oracle JDBC driver required to connect to an oracle database is not distributed with ITSM Bridge . You can specify the location of this file in the configuration tool. If not present on the local machine, this file can be downloaded from the Oracle Website (http://www.oracle.com/technetwork/database/features/jdbc/index-091264.html). This location is then passed to ITSM Bridge on start up.
Enabling Support for SQL Server Data Source
The SQL Server JDBC drivers required to connect to a SQL Server database are not distributed with ITSM Bridge . You can specify the location of these in the configuration tool. If not present on the local machine, this file can be downloaded from the Microsoft Website (https://www.microsoft.com/en-us/download/details.aspx?id=11774). In the configuration tool, navigate to ...\sqljdbc_4.2\enu\jre8\sqljdbc42.jar. This location is then passed to ITSM Bridge on start up.
First, check the 'Support SQL Server Data Source' checkbox. Use the Browse button to navigate to the file. It will be named sqljdbc_4.2 This will support SQL Server 2008 through to 2012.
Advanced Java RTE Settings
You can specify the initial memory and the maximum memory that the ITSM Bridge Application will use. These may need to be increased from the defaults if you run a large project, particularly one containing
You should be sure that your machine can support the defined memory requirements to avoid memory allocation issues when starting up ITSM Bridge.
Optionally, you can also define other Java Virtual Machine parameters to be passed on start up. Use this option only if you are experienced in JVM configuration.
The settings are stored in a folder named 'ITSMBridge' in your Local Application data folder (Windows) or User.home (OS-X)