We are pleased to announce that the 3.0 release of ITSM Bridge is now available. This release includes Advanced Migration Management (AMM), resulting from an overhaul of the migration architecture to accommodate large-scale migration projects. In situations where customers need to migrate more that 1 million transaction records, AMM provides a reliable and robust solution by breaking the migration down into configurable chunks. Improvements have also been made to the performance, particularly at the start of the migration process.
Also included in this release is:
standard support for the migration of attachments between Service Now instances;
improvements to the lookup mapping feature to provide more flexibility;
changes to most migration options which can now be defined at form mapping level (previously could only be set for the entire project);
These enhancements apply to both Service Now and BMC Remedy migration projects.
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