We are pleased to announce that the 2.6 release of ITSM Bridge is now available. This release includes an important enhancement which allows users to define parent-child relationships between data mappings. For example, migrate all tasks that belong to a parent change request where the change request itself is defined using a separate data mapping. The parent and child are linked using a configurable field selection on each.
If no suitable parent data mapping exists, the user can define a query instead based on any form/table on the source server to identify the parent record.
This enhancement applies to both Service Now and BMC Remedy migration projects.
We believe that this enhancement provides greater flexibility for our customers as they can now define more precisely exactly which records they want to migrate without being limited to a simple query.
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