ITSM Bridge 3.10 Release

We are pleased to announce the 3.10 release of ITSM Bridge. This includes migration of workflow context between ServiceNow instances saving significant effort for customers planning to migrate live requests with associated workflow.

Watch the video demonstration here

Summary of new features included in the 3.10 release:

  1. Updates to existing migration templates (incident, problem, requests) to support migration of related in-flight workflow between ServiceNow instances. This means that for any records with partly completed workflow, following migration, the workflow can continue from the point that it left-off on the originating instance. This saves significant effort from not having to re-create tickets or manually close down workflow prior to migration.

  2. New migration template for migrating Service Requests with related items, catalog tasks, approvals, recurring prices etc between ServiceNow instances;

  3. Minor improvements to ITSM Bridge User Interface to highlight invalid form and field references and ignore them if required during execution.

ITSM Bridge 3.9 Release

We are pleased to announce the 3.9 release of ITSM Bridge which includes a number of improvements to simplify the migration of data between ServiceNow instances.

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New enhancements to 3.9 release include:

  1. New set of migration templates for migrating between ServiceNow instances including Knowledge, Service Portals, Social Data, System tables and improvements to Workflow Migration, Service Catalog, Product Catalog, Incident and Problem templates.

  2. New configuration option to support preservation of Sys-ID values when migrating records between ServiceNow instances. This helps to maintain data integrity and removes the need for reference mappings in many cases.

  3. Improvements to Workflow migration to ensure that expressions containing reference fields and activity variables are migrated correctly.

  4. New ID Replacement field mapping type to support migration of conditional expressions between ServiceNow instances;

  5. Changes to support migration of date-time fields between servers in different time-zones or using different date-time formats such as 24hour or AM/PM format.

  6. Improvements to BMC Remedy->ServiceNow migration templates, particularly in relation to migration of Work-Log records to Journal Entries, maintaining user-names and time-stamps.

  7. New option to re-use key mappings derived from other mappings in the same project with the same source and target tables.

    If you would like more information, please contact us at info@itsmbridge.com

Webinar: Instance Migration Made Easy

Title

Instance Migration Made Easy!

Date

October 9th at 11:00 EDT

Description

During this webinar, we will be demonstrating how to migrate application data between ServiceNow instances without the need for exporting/importing, scripting or development of any kind. 

The two use cases that we will consider are: 
1) migrating HRSD application data to another instance and 
2) migrating customer-specific data from a domain separated to a dedicated instance; 

We will be demonstrating the ServiceNow certified application from ITSM Bridge for implementing data migration and sharing feedback from other ServiceNow customers who have taken advantage of this approach. 

We will also have subject matter experts on-line taking interactive questions as part of the session. 

Places are limited so please reserve your place now by clicking on the link below:

Register for Instance Migration Made Easy

Webinar on Data Migration for MSPs

Title

Data Migration for ServiceNow Service Providers

Date:  Sep 13th 10:00 BST

Description

During this webinar, co-hosted by ServiceNow and ITSM Bridge, we will be demonstrating how to address some of the key challenges faced by ServiceNow service providers with respect to data migration. 

The two use cases that we will consider are: 
1) on-boarding customers from legacy platforms and
2) migrating customers to their own dedicated instance; 

We will be demonstrating the ServiceNow certified application from ITSM Bridge for implementing data migration and sharing feedback from other ServiceNow customers who have taken advantage of this approach. 

We will also have subject matter experts on-line taking interactive questions as part of the session. 

Places are limited so please reserve your place now by clicking on the link below.

https://attendee.gotowebinar.com/register/6457908270614635521

 

Global Systems Integrator selects ITSM Bridge

A global systems integrator with offices in 40 countries and a ServiceNow silver partner recently selected ITSM Bridge to address their data migration requirements following the acquisition of a managed service provider.  ITSM Bridge will be used to migrate CMDB, Incident, problem, change and contract data from a legacy BMC Remedy application to ServiceNow.  One of the reasons that ITSM Bridge was selected was the ability to seamlessly migrate attachments from legacy records to the ServiceNow equivalent.

ITSM Bridge significantly reduces the effort required to migrate data between Service Management platforms by providing a direct connection between source and target environments supported by a set of pre-built migration templates to accelerate delivery whilst maintaining data integrity.

Mark Herring, co-founder of ITSM Bridge commented: "I am delighted that this leading systems integrator have selected ITSM Bridge for this important project.  We look forward to helping address their data migration requirements over the coming weeks and are fully committed to making this project a complete success"

For more information, please contact info@itsmbridge.com

Instance Migrator now on ServiceNow store

We are pleased to announce that the ITSM Bridge Instance Migrator application is now available on the Service Now store, here.    

Instance Migrator is a ServiceNow certified migration utility which allows customers to migrate selected data from one instance to another.  For highly customised applications, or when migrating from multi-domain to single-domain, it often makes sense to re-platform to a vanilla instance as part of the upgrade process.  But doing so in a reliable way without loss of functionality can be a challenge.   

Instance Migrator provides an intuitive table-mapping user interface which allows the user to choose which tables to migrate and which field-level customisations to include in the migration whilst maintaining data integrity across platforms without the need for intensive scripting or other development.  By automating the migration process, it can substantially reduce the effort, time and cost of completing the re-platforming exercise whilst providing the opportunity to purge historical or redundant records.

For services partners, Instance Migrator can drive improvements in productivity by delivering projects faster without impacting on revenue, thereby freeing up resources to work on other projects.

For more information, contact us at info@itsmbridge.com

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Knowledge 18 and Release 3.7

ITSM Bridge are proud to be sponsoring Knowledge 18 in Las Vegas from 7th - 10th May.  If you are attending, please come and visit us at booth N12 where you will see live demonstrations of the new release of ITSM Bridge 3.7.  This release includes support for our new Instance Migrator application which allows customers to migrate Service Now applications between instances whilst maintaining data integrity.  For example:

Single to multi-domain, multi to single domain, Single to Single domain or Multi to Multi domain either for re-platforming, expanding your infrastructure or synchronising data between production instances.

Includes migration of attachments and images with options to select ranges of source data records based on customer, create dates or any other source field criteria.

For more information please visit us at booth N12 or contact us at info@itsmbridge.com

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ITSM Bridge HR Migrator on Service Now Store

We are pleased to announce that the ITSM Bridge HR Migrator application is now available on the Service Now store here

This application is for customers that have the legacy version of the Service Now Human Resources application (v1) and have upgraded, or are planning to upgrade to the Service Now Human Resources Scoped application (v2 on Jakarta or v3 on Kingston).

ITSM Bridge migrates transaction data from the legacy application to the scoped application.  In particular, HR Cases and associated Tasks, attached Knowledge articles, Document Attachments, Related Items, Task SLAs, Parent/Child Relationships, Cloned Task Relationships, HR Templates with associated fields, Template Knowledge Articles, Checklists and Record Producers

Post migration, customers can manage historical and active case records from within the new HRSD scoped application.  They can also make use of templates migrated from the legacy application without having to re-create them from scratch.

ITSM Bridge allows users to select the type and range of records to migrate, (e.g: Only Active case records created since Jan 2017). It maintains data integrity for all migrated records and comprehensive reporting on all migrations backed-up by best-practice use of Service Now Import Sets providing full traceability.

For more information, please contact us at info@itsmbridge.com

ITSM Bridge 3.4 Released

We are pleased to announce the 3.4 release of ITSM Bridge incorporating support for migration of data from SAP to Service Now for the first time.   Now you can selectively migrate data from any set of SAP tables to any set of Service Now tables using the same intuitive user-interface and with the same range of data conversion functions.   In addition to SAP, ITSM Bridge 3.4 also supports the migration of data from any Oracle-based application to Service Now.

We also simplified the selection of migration templates and built these into the core product so that you no longer have to download them separately.

For more information contact us at info@itsmbridge.com

NowForum London October 12th 2017

ITSM Bridge are proud to be sponsoring the NowForum event in London on October 12th.

During this event we will demonstrating how to use ITSM Bridge to migrate HR Cases and related data from legacy HR applications to the new HRSD application that comes with Jakarta.

Please come and visit our stand in the Exhibition Hall at this event.

For more information on Now Forum go to https://www.servicenow.com/nowforum-london.html

For more information on HR Case migration, visit our downloads page at itsmbridge.com/downloads  or contact us at info@itsmbridge.com